- 98% of consumers prioritise product protection, while 86% expect packaging to be sustainable, making performance and sustainability the evergreen baseline.
- 72% of shoppers would avoid buying again based on oversized packaging, highlighting the critical role of optimised sizing in customer retention.
- 60% of consumers use AI tools when shopping online, yet 67% say packaging influences repeat purchase, reinforcing the importance of the physical experience.
Mondi, a global leader in sustainable packaging and paper, has released its annual eCommerce t