Firstly, Fawema has been speaking with all our partners globally to gain the required permissions to be able to operate in these unprecedented circumstances. We are working with government agencies and industry bodies to be able to continue an active role in keeping machines running and the supply of goods to our supermarkets, as free flowing as possible. We have been given permissions by the German Federal Government to continue working in the factory as an essential supplier and have put into practice further social distancing procedures to maintain factory hours.
The After Sales Team at Fawema have brought forward its remote service and commissioning platform, which we have been trialling for several months. This will allow us to open service cases with our customers and more efficiently and effectively deal with issues. Further information can be found upon request, which includes a step-by-step guide of how the App works.
Nevertheless, the situation is changing daily and we will remain alert to react as quickly as possible to the changing circumstances.
We would like to make you aware that we would recommend building up a stock of your usual wear and tear parts, which could cover you for up to three months, in order to prevent possible delays or losses of production.
We would like to thank you for the trust you have placed in us. We will endeavour to provide the customer service and supply to which you are accustomed.
We are happy to support you with anything you need and please don’t hesitate to contact us, if you have any questions regarding this.