REMOTE INSTALLATION AND COMMISSIONING
What do we offer and what does this include?

The option for remote installation includes; easy unpacking instructions and ‘how-to’ videos on a USB drive to get you started. Secondly, an Augmented Reality (TeamviewerPilot) or Microsoft Teams session can be scheduled. This contains; start-up, commissioning and training which allows the customer to get instant feedback, answering questions and live instructions, similar to a physical visitation on site. The training is intended for all employees, such as employees from quality, production and the R&D department.

TEMPORARY EXTENSION CERTIFICATE
Because the travel restrictions have had a huge impact on everybody we have come up with a practical and temporary workaround, so your audits are not affected or as little as possible.

The option for an extension of your calibrated leak detection certificate, will include a thorough analysis by the Oxipack Support-Team for each individual leak tester. They will be in contact to help you collecting the right data.

Once the data has been checked and verified, they will set-up a temporary extension certificate which will be valid for 6 months from date of issue. If bigger issues appear, our team will provide support through Augmented Reality (TeamviewerPilot), to help an engineer solve the issues at hand.

In this way, we can provide an extended certificate which can be used for audits and guarantees correct functioning of the machines at the same time.

SUPEROFFICE SERVICE
After the successful implementation of SuperOffice CRM, we have now implemented a new Service & support tool. Meaning we can handle customer questions and requests efficiently and more accurately. With more people working together in this new system, we can provide an even better service for our customers. Regardless, whether they come by phone, email or web forms.

We have also included our machine database into this new tool, so it will be even more efficient to keep track of machine status, such as certificate renewal or expiration of yearly maintenance.

In these ways, we can continue to offer our customers the service and support they are familiar with, despite the corona crisis.

Wai Wai maker CG Foods has tweaked the packaging of its instant noodles in the wake of Covid-19 outbreak in the country. The new packs of the instant noodle brand carry a dedicated space to propagate the agenda of WHO-led hand wash programme amidst the novel coronavirus pandemic. With the audience for the noodle being predominantly teenagers and millennials, the FMCG vertical of the Nepalese multinational conglomerate seeks to directly connect with its young consumers.

“We are aligned with our responsibility to our younger consumers during these trying times. With the increased relevance of advocating the cause of clean hands before consumption, we will be stepping up our efforts in this direction,” said GP Sah, CG Corp Global business head, in a press statement.
 

Firstly, Fawema has been speaking with all our partners globally to gain the required permissions to be able to operate in these unprecedented circumstances. We are working with government agencies and industry bodies to be able to continue an active role in keeping machines running and the supply of goods to our supermarkets, as free flowing as possible. We have been given permissions by the German Federal Government to continue working in the factory as an essential supplier and have put into practice further social distancing procedures to maintain factory hours.

The After Sales Team at Fawema have brought forward its remote service and commissioning platform, which we have been trialling for several months. This will allow us to open service cases with our customers and more efficiently and effectively deal with issues. Further information can be found upon request, which includes a step-by-step guide of how the App works.

Nevertheless, the situation is changing daily and we will remain alert to react as quickly as possible to the changing circumstances.

We would like to make you aware that we would recommend building up a stock of your usual wear and tear parts, which could cover you for up to three months, in order to prevent possible delays or losses of production.

We would like to thank you for the trust you have placed in us. We will endeavour to provide the customer service and supply to which you are accustomed.

We are happy to support you with anything you need and please don’t hesitate to contact us, if you have any questions regarding this.