cranburybased carid.com recently had a packaging problem solved by ups package design and test lab.the cranburybased carid.com online automotive parts retailers carries more than two million items, including one of the largest selections of custom and aftermarket wheels, the company said in a news release.however, carid.com was handling about 200 returns annually for wheels that were damaged in transit. although a small amount of total shipments, the company said it considered this unacceptable, so the expertise of the ups package design and test lab was requested to create a solution.this packaging solution consists of foam, protective dividers and layers and multiple boxes that form a twoinch barrier around the product."business success comes from working with business partners and good people who disregard status quo and seek to effectively solve realworld problems," coo len stavish said. "innovative solutions, like our work with ups, create the unique customer experience which separates us from others in our market space. at the end of the day, it is our customers that measure our success and we feel that this was a necessary improvement to ensure their satisfaction."a case study can be found at httpwww.ups.commediaencaridsalessheet.pdf. 
